United Airlines, Inc. (commonly referred to as United) is a major American airline headquartered at the Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.
United Airlines Flight Status
https://www.united.com/en/us/flightstatus
As part of its hub-and-spoke business model, United currently operates eight hubs.
- Chicago–O’Hare – United’s hub for the Midwest and largest hub overall. United controls 47% of the market share in O’Hare, making it the largest carrier at the airport. United’s corporate headquarters are also in Chicago.
- Denver – United’s hub for the Rocky Mountain region of the United States. United has about 42% of the market share in Denver, making it the largest carrier at the airport. By number of flights it has become United’s largest hub in 2021.
- Guam – United’s hub for flight routes in the Pacific region. United has about 98.8% of the market share at Guam International, making it the largest carrier at the airport. Former Continental Airlines hub.
- Houston–Intercontinental – United’s hub for the Southern United States and primary gateway to Latin America. United currently has about 78% of the seat share at IAH, making it the largest carrier at the airport. Former Continental Airlines hub.
- Los Angeles – United’s secondary hub for the West Coast and gateway to Asia and Australia. United has 15% of the market share at LAX, making it the third-largest carrier at the airport.
- Newark – United’s primary hub for the East Coast and gateway to Europe, while including other select flights to Latin America, Africa, and Asia. United has 68% of the market share at Newark, making it the largest carrier at the airport. Former Continental Airlines hub.
- San Francisco – United’s primary hub for the West Coast and gateway to Asia and Australasia. United has about 46% of the market share at SFO, making it the largest carrier at the airport.
- Washington–Dulles – United’s secondary hub for the East Coast and gateway to Europe and Africa. United has about 65% of the market share at Washington Dulles, making it the largest carrier at the airport.
What to expect on your trip
Before you go
- Provide contactless travel assistance with the United app.
- Allow you to view the travel restrictions for your destination and verify your COVID-19 documents with the Travel-Ready Center.
- Provide more flexibility thanks to the removal of change fees for most Economy and premium cabin tickets for flights within the U.S., or international travel originating in the U.S.
- Allow you to pay for checked bags and sign up for bag delivery online.
- Provide partner airline guidelines and destination-specific travel restriction
In the lobby
- Perform temperature checks for employees and flight attendants working at hub and line stations.
- Use sneeze guards at check-in and at the gate.
- Promote social distancing using floor decals spaced 6 feet apart.
- Provide touch-less check-in at select airports for customers with bags.
- Utilize TSA PreCheck® to move through security lines faster.
At the gate
- Disinfect high-touch areas such as charging stations, counters and seats.
- Provide hand sanitizer stations.
- Allow customers to self-scan boarding passes.
- Promote social distancing in the gate areas, on the jet bridges and at our United ClubSM locations.
- Utilize Clorox Total 360 Electrostatic Sprayers to disinfect in select airports and United Club locations.
- Promoting social distancing, enhancing our cleaning procedures and more at our United Club locations
- Use Agent on Demand to connect with customers remotely via phone, video or chat to answer day-of-travel questions.
On board
- Provide individual hand sanitizer wipes for customers.
- Provide onboard items like pillows and blankets upon request.
- Disinfect high-touch areas, like tray tables and armrests, before boarding.
- Reduce contact between flight attendants and customers during snack and beverage service.
- Ensure aircraft cleaning standards meet or exceed CDC guidelines.
- Use state-of-the-art, hospital-grade, high-efficiency (HEPA) filters during the entire flight to circulate air and remove 99.97% of airborne particles.
- Use Ultraviolet C (UVC) lighting wands to disinfect sensitive components like switches and touchscreen displays in our pilot flight decks.
- Utilize antimicrobial technology on all of our aircraft to add an additional layer of sanitization on board.
After landing
- Deliver bags from the airport to the customer’s destination with Bags VIP.
- Provide bag tracking on the United app.
- Provide airport maps on the United app to make connections easier.
Information about traveling with bags
Carry-on bags
Learn about traveling with carry-on bags.
Checked bags
Learn about traveling with checked bags.
Issues with your bags
Read about our policies for damaged, delayed or missing bags. You might find these links useful, too:
Special items
Keep in mind there are special policies if you’re traveling with the following:
Basic Economy
Our policies are different for customers with Basic Economy tickets.
Frequently asked questions
Still have questions? Review this page to see if we have the answer.